Frequently Asked Questions

• I live in Auckland (or Christchurch) and want to pick up my mail. Is this possible?
• Supported operating systems and internet browsers
• Mail Processing Times
• How much will it cost me?
• Prohibited and Restricted Items
• Sending Merchandise Overseas
• Why do I need a suite number?
• Any limits on size of parcel you can receive?
• Can you Re-Mail post for me?
• Does Private Box forward Merchandise?
• Glossary of Private Box terms
• How often do you forward mail?
• Do you open any of my mail?
• As a Financial Service Provider, can I use Private Box services?