Covid-19 update for Private Box customers

The global response to the Corona Virus Pandemic has affected many people and businesses. This page will have updates about:

Private Box operations will be affected by the Current Covid-19 alert level for New Zealand which is currently at Level 1. 

Private Box Operations

Level 1 (Current Alert Level) - 

  • Office hours: Mon-Fri 9am-4pm
  • Online and telephone customer support available Mon-Fri 9am-4pm GMT +12 (NZ Time)
  • No restrictions on mail pickups
  • QR codes displayed for the NZ COVID Tracer app for contact tracing
  • Do not enter our office if you are experiencing flu-like symptoms

Level 2 -

  • Office hours: Mon-Fri 9am-4pm
  • Online and telephone customer support available Mon-Fri 9am-4pm GMT +12 (NZ Time)
  • No restrictions on mail pickups
  • Social Distancing restrictions in place.  Do not enter our office if you are experiencing flu-like symptoms.  Please use hand sanitiser and sign in using our Covid Tracing QR code or contact sign in sheet when visiting our office.

Level 3 -

  • Office hours: Mon-Fri 9am-1pm
  • Online and telephone customer support available Mon-Fri 9am-4pm GMT +12 (NZ Time)
  • Mail pickups by appointment only.

Level 4 -

  • No customer access
  • Online and telephone customer support available Mon-Fri 9am-4pm GMT +12 (NZ Time)
  • Mail pickups only available for essential services and strictly by pre-arranged appointment ONLY.

Mail Pickups

If you have any flu-like symptoms at any level - please do not visit our office.  We will be very happy to discuss any options that will be available for you to collect your mail.  The safety of our staff and other customers is our highest priority.

For any pickups that occur, we have a visitors log on the table in our reception area. We have a digital sign in option available using a QR code which you can scan on your phone, or you can simply sign our visitor sheet.

Please be sure to use the hand sanitiser we have available, both before and after signing the visitor sheet to make sure any possibility of transmission is minimised as much as possible.

International Mail Service

NZ Post is adapting to the global response as it unfolds. Network disruptions can be expected for:

  • Australia - New South Wales, Queensland, Victoria - COVID related backlogs
  • Canada - COVID related backlogs
  • Iran - No Courier (Airmail only)
  • Somalia - No Service
  • Syria - No Service
  • Ukraine - No Service to Crimea
  • Yemen - No Service

For more NZ Post updates see: International Mail Updates

Please be advised that there have been significant delays experienced worldwide - even if your country is not listed above there could be unforeseen delays or restrictions on mail processing due to the postal services in each country.

Risk of infection from mail

The risk of infection from mail is low as the majority of the virus will die within a few hours in dry conditions. CDC.gov says "Currently there is no evidence to support transmission of COVID-19 associated with imported goods."

Practising good hand and sneeze/cough hygiene is the best defence ( wash your hands frequently with soap and water).

We are monitoring for further information around this area of concern and will take an evidence based approach to how we handle mail. 

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