How to grant account access to Private Box Support


Private Box is a self service online mailbox to help you manage your mail and addressing needs in New Zealand, no matter where you are.

Private Box takes security & privacy very seriously - after all it's in our name! By design one-off requests for processing mail (such as scanning or forwarding mail), and changing your account settings can only be done in your account. By default Private Box does not have access to log in to user accounts 

However, from time to time you may need to allow Private Box Support access to your account.

Examples of when Private Box Support needs to access your account:

How to give Private Box Support access to my account?

Here is a video showing the process to grant access to Private Box Support. Below are step-by-step instructions.

1. Log in to your account

You can log in to your account here:

2. Navigate to Access Settings 

This can find it here: 

To navigate there select "Settings" on the drop-down menu which appears after you click on your account name in the top right hand corner of the screen.


Then select "Access"  


3. Select "Allow Private Box Support"

Make sure that the "Allow Private Box Support" option is selected. 


This will automatically save when you change the selection, and a message will be displayed to confirm the successful change. 


That's it!

Note that Private Box Support will only access your account when requested by you.

Have more questions? Submit a request