Identity Verification Requirements

As part of our compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 we need to verify some account details with all of our customers.
We need to have the identity details for the account holder.

The account holder is normally the person who owns the credit card that is paying for the account. This always needs to be a real person (not a company). If you have questions regarding this please get in touch.


If the account holder is from Australia, Austria, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland, United Kingdom and United States. You can use process (3) below to prove your identity.

If your country is not listed here you must provide certified copies of the originals (see Certified Documents).


There are three methods to verify yourself. These are:
1. Via email with your account manager.
2. Online
3. Via post or Document Upload

1. Via email with your account manager

Please confirm the following details for the account owner -

Date of birth
Country of birth
Billing address for credit card

We may need to follow this up with further checks. We will let you know if that is the case.

2. Online

Note - this method needs a working webcam attached to your device.

Visual confirmation can be completed via Gruveo - a browser based video call utility.
First, make a booking with one of our staff to find a time convenient to you.  The video call will only take about 2 minutes to complete.

By making a booking with our staff, it ensures that someone will be available at the time of your video call.  If you do not have a booking made, we cannot guarantee a staff will be available to complete a video call.

Once your booking has been made, simply follow the link to our Gruveo video room.

3. Via post or Document Upload

We require you to please complete a PB130 identification form. You can download the form from our website here:
Once downloaded, simply fill out the information and provide copies of one form of photo ID (drivers license or passport) and one form of proof of address (bank statement, rates bill, etc).

Please post to

Private Box,
PO Box 83090,
Wellington 6440,

You can also upload the document if you have a scanner available via my account' on the website and use the 'secure document upload' service at the bottom of the page.


Certified documents

An authorised notary certifies copies of your ID (both a Photo ID and residential address). We will need to contact your notary to confirm this happened - so please use someone who is contactable and speaks English.  It will also be a great help if you can please provide the contact details of your notary.

Please have your ID documents certified and scanned, and then either

a) securely upload the documents (under My Account > Secure Upload)

b) post them to the address above


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