Identity Verification Requirements

As part of our compliance with New Zealand's Anti-Money Laundering and Countering Financing of Terrorism Act 2009 we need to verify the identity of new and existing customers.

To complete identity verification we may ask customers to for some or all of the following:

  • Provide photo ID
  • Complete a video call or meeting
  • Provide proof of address
  • Provide certified copies of documents

We will contact customers to confirm the exact requirements. Below is further information about each requirement.

Providing Photo ID

Valid photo ID is required when signing up for a Private Box account for confirming your identity. 

Types of acceptable photo ID depends on your country of residence. 

A valid passport is accepted for all countries. Account holders from the following countries may use local photo IDs or Passport as listed:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Egypt, France, Germany, Hong Kong, Ireland, Italy, Japan, Jordan, Kuwait, Lebanon, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Peru, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States. See the list of all accepted photo IDs.

If your country is not listed above you must provide a certified copy of your passport. See Providing certified copies of documents below for more information.

If your photo ID is unreadable or expired we will ask for an updated copy.

Video Call or Meeting

We need to meet our customers. This can be done by a video call or by visiting our office in Wellington, New Zealand. 

Most people complete a video call, which only takes 2-5 minutes. 

The call is also a great chance to meet some of our fantastic team, make sure that you've got your account set up correctly, and ask any questions you might have. 

You can read all the details about completing your video call here >>

Proof of address

Usually, a government document, bank statement, or utility bill issued in the last 12 months will suffice.

Note if your document is not in English we may require a certified translation of the document.

See the full list of all documents we can accept for proof of address >>

Providing certified copies of documents

From time to time we require certified copies of documents. This is usually if we are unable to meet you, or the document is not in English or from certain regions.

An authorised notary certifies copies of your ID (both a Photo ID and residential address). We will need to contact your notary to confirm this happened - so please use someone who is contactable and speaks English.  It will also be a great help if you can please provide the contact details of your notary. 

Read all the details about providing certified documents >>

FAQ

Got more questions about identity verification requirements? You can read our FAQ about AML and identity verification for common questions such as 'Who is required to complete identity verification?' and 'How do I supply documents?'

Have more questions? Submit a request

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