How to send merchandise and packages overseas
To get started, you will need to sign up for Personal Mailbox. Prices can be seen here - https://www.privatebox.co.nz/plans-pricing/.
Note: A signup fee may apply.
For the most efficient processing of your items, we recommend you select our street address in Wellington. This address is our head office, and is where we store and process all mail from. For more information about all of the addresses we can provide, and what each address can or cannot receive - please see our website here - https://www.privatebox.co.nz/about/mail-box-addresses/
Your credit card and identity will also need to be verified before forwarding of merchandise can occur - this is part of our compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This is unfortunately a step we cannot skip, as it is a legal requirement for our company.
Once you have your account set up and the identity verification complete - we will then provide an address you give to the supplier of merchandise when making your purchase.
Before you begin
We recommend that you check the Prohibited and Restricted mail items list before setting up an account or ordering your items.
Prohibited items cannot be sent via the postal service under any circumstances. These items will be seized by customs and may be destroyed. An example of a prohibited item would be live plants
Restricted items can be sent via the postal service, but must comply to very strict guidelines. An example of this are mobile phones and items containing Lithium-Ion batteries.
What happens after you receive my packages?
Once we have received any mail or packages for you, it will be added to your account and we will then send you an email to let you know the mail has arrived. From there, you can tell us how to process your mail.
We can post your mail or packages to any address anywhere in the world - but we do recommend that you check the prohibited and restricted items list first. Prohibited items cannot be sent internationally, while restricted items can be sent provided very strict guidelines are followed.
Once you are sure that your items can be safely posted, you can place a mail forwarding request through your account. We have a full guide to explain how to request mail forwarding here - https://support.privatebox.co.nz/hc/en-us/articles/205969706-How-to-manually-request-Mail-Forwarding
How much will the postage cost me?
The total cost of postage is = handling fee + per item fee + postage.
We have a detailed summary of how much postage and handling will cost you here.
When sending the item via international courier or international express courier, we recommend you contact our staff and get a quote for the forwarding cost before arranging the sending of your merchandise overseas - as often these postage methods (especially international express courier) can be more expensive than expected. In fact, international express courier is often twice the cost of standard courier.
Unfortunately our online estimate for shipping on the website when actually processing your mail is not accurate at this time and usually only shows the cost of the handling fees. This is because all postage is calculated based on the measurements and weight of what is being shipped - which our estimate calculator doesn't have access to.