Glossary of Private Box terms

Bad Address 

When some information is missing on the received mail and Private Box cannot identify who it is intended for. 


This is a name of a person or company (or other entity type) that will appear on letter. For example: 

Acme Limited
24b Moorefield Road
Wellington 6037

In this example "Acme Limited" is the "identifier". 

Personal accounts can only ever have peoples names. Business accounts can have peoples names as well as Company names.

Every identifier can have special rules applied - for example, automatic forwarding or scanning. 

More information about Identifiers can be found here.

Mailbox Rental

Each box (or Suite #) will be charged monthly or yearly rental. 


Prepaid Balance

Private Box works on pre-paid credit only (much like a pre-paid cell phone). You must have credit present on your account in order to pay for box rental and / or mail handling charges. If there is no prepaid credit this will probably affect the services we can supply you. 


Registered Office

Every New Zealand Limited Company requires a Registered Office address. This is the location where the company records are kept. These records will be what shareholders can view as well as accounting records (as required by the Companies Act). 



Every account gets a Suite number. This is a unique number that allows us to sort your mail correctly. If the Suite number is missing you might get charged a "Bad Address" fee as a manual search has to be performed to allocate the mail correctly. 

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