We have very strict privacy laws in New Zealand, and we also have a very strict policy ensuring that your privacy is safe with us. However we cannot guarantee that your mail will not be opened, as any Customs Departments here or abroad may potentially inspect your mail.
If you have selected to have any of your mail scanned, whether manually selected or automatically selected to be scanned we will of course have to open your mail to process the scans.
We also must open and check any parcels being forwarded internationally, as we need to check the contents to ensure that any customs labels we write for your parcel are correct.
Very rarely we may need to open an item to try to identify the recipient. This usually only occurs if mail has arrived with no name or other information to be able to identify who the mail belongs to.