If you are redirecting your mail using NZ Post please make sure the "Care Of" prefix is included on the redirection notice. For example:
Care of Suite 1234
24B Moorefield Rd
We find it works best if you submit the form directly at a post shop. You may have trouble loading this address on via their online system.
This is because the suite number is a virtual number, and does not exist on the NZ Post database. Using the 'care of' prefix helps to bypass their system and processes which cause the suite number to drop from the address.
More detailed information on formatting your address can be found here.
For info on setting up a NZ Post redirection please see https://www.nzpost.co.nz/personal/receiving-mail/redirect-mail
We can also fill out this form on your behalf for a small fee - just get in touch with firstname.lastname@example.org and ask us.