Here is a brief description of the email notifications that Private Box sends its customers. You can switch notifications on or off under the 'My Account' tab on our website.
Mail Received: At the moment a single email is sent for mail received. This notice is typically sent around midday each day.
Scanned Mail - Attach to email: This is issued for each scanned letter. The scanned letter is attached as a PDF to the email.
Scanned Mail - Available online: An email digest is issued every 2 hrs - this normally captures the days scans but sometimes you might receive two of these in a single day.
Newsletter: every 3 months
Credit card expiry: 1 month before the card expires
Mail Sent: this is emailed when email is sent
Balance reminder*: x3 email notifications are sent about a week apart
Account Suspension*: if the account remains unpaid after the balance reminders the account is suspended
Payment failure: an email is sent when a credit card is failed to be processed. Our system will attempt payment 3 times 1 week apart.
Add Credit Admin: when one of the Private Box team add Credit to your account
New Credit Card: an email is sent when a new credit card is added
* Even if you have notifications disabled you will still receive these emails.