When you open a Private Box account, the total cost you pay all depends on the services you use. We'll only charge you for the services that you use :-)
Your plan will be charged monthly (or annually depending on your subscription), then any additional services you use will be charged to your Private Box account as well.
See Additional Services on our plans and prices page for the prices of all our services.
Below is further information on popular services which can have variable costs, such as scanning mail, forwarding mail, and mail storage.
Scanning Mail
If you have automatic mail scanning active on your account, you get the first 5 items (or the first 50 pages, whichever occurs first) for free. After that, scanning fees described below are incurred.
For manual scan requests, or when you have reached the free auto scan limit, scanning is charged at $0.80NZD for the first two pages, and then an additional $0.25NZD for any additional pages, up to a maximum of 50 pages. So if you received a letter that was 5 pages in size, you'd pay the following:
$0.80NZD (first 2 pages) + $0.25NZD x 3 (additional pages) = $1.35NZD
If you wanted a bound document scanned, like a magazine or something where we'd have to spend an amount of time separating pages so we can put it through the scanner, that item gets charged at $4.50NZD (per 15 pages).
Forwarding Mail
When forwarding your mail from your Private Box account, the cost based on our supplier's postage rate plus our handling fee if one applies.
Postage
Postage is worked out based on the size and weight of the items being sent.
Domestic Postage (Within New Zealand)
Standard Post - 3 day delivery target
Medium (DLE) envelopes - $1.50NZD
Large (C5) envelopes - $2.80NZD
Oversize envelopes - $4.10NZD
Courier - Next working day delivery target
DLE courier bag - $5.00NZD
A5 courier bag - $6.00NZD
A4 courier bag - $9.00NZD
Foolscap courier bag - $11.50NZD
Line Flow courier bag - $18.00NZD
Anything that doesn't fit into one of the above courier bags will be calculated based on the size, weight and destination of the package. To get an estimate of the postage rates, you can check NZ Post's domestic parcel rate finder calculator.
International Postage
Australia & South Pacific Economy Air Mail - 3-10 working day delivery target
Medium (DLE) envelopes - $2.80NZD
Large (C5) envelopes - $3.60NZD
Oversize envelopes - $4.90NZD
Rest of World Economy Air Mail - 3-10 working day delivery target
Medium (DLE) envelopes - $3.60NZD
Large (C5) envelopes - $4.30NZD
Oversize envelopes - $6.50NZD
International Courier (EMS) - 2-6 working day delivery target
International Express Courier (DHL) - 1-5 working day delivery target
All courier prices are calculated based on the size, weight and destination of the package.
To get an estimate of postage rates for parcels sent via AirMail, International Courier & International Express Courier, you can check at the NZ Post's international parcel rate finder calculator.
Mail Handling fees
Domestic (Within New Zealand)
Free
International
Free for Letters
$10.00 per parcel
Postage pricing was last updated on 01 July 2021. These prices are subject to change based on NZ Post & DX Mail pricing.
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