How should I address my mail for delivery to Private Box?

What is a suite number, and why is it important?

On our standard Personal and Business plans you get a sorting number. This number ensures we can identify your mail as yours and as long as the number is on your mail we will know it is yours. This number can be seen as a Suite, Apartment or Care of.  In our office we normally refer to this number as your suite number. 

These suite numbers are important as they allow us to easily know that the mail belongs to you.  If you don't have your suite number included on your address, you could incur a badly addressed fee of $4.00NZ per letter without the suite number.

Or worse, if we do a search of our database and can't work out who the mail belongs to it will be returned to the sender if possible.  Things get very difficult if you have more than one person named John Smith on the system and there's no way to tell which one the mail is supposed to belong to.

If we are unable to return mail to a sender because there is no return address, it will be held in our office for 3 months to allow for collection.  If uncollected after 3 months it will be destroyed.

PLEASE NOTE: Sometimes, the badly addressed fee can be charged when the suite number is visible on the address.  There are two reasons for this:

1. If you are using our street address (for example, 24B Moorefield Road) and your address is missing the B after the address number, you can be charged a badly addressed fee.  This is because we share space in a building with other offices.  If the mail is addressed as 24 Moorefield Road, then your mail can easily be delivered to one of the other offices in our building.

2. Human error can sometimes occur.  

If you feel you have been charged the badly addressed fee on a piece of mail that should not have the fee charged, we invite you to contact us and we will investigate for you.  If we find that the fee has been charged incorrectly, we will be happy to reverse the charge for you.

We ask that if you wish to do this investigation, you contact us as soon as possible.  We can only investigate the mail while it is still here in our office and we can actually see the mail to check the address.  If your mail has been sent from our office, or has been destroyed then we will be unable to complete an investigation.

If your mail is scanned and you still have the scanned copy of your mail in your account however, the investigation will be able to be complete, as we can refer to the scanned copy to check the address.

Examples of how to address your mail:

In our examples we are using the suite number 1234 and Joe Doe as the addressee.  All of these addresses are valid ways of presenting your address.

 

Street Address

 

John Doe

# 1234

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

John Doe

1234 / 24B Moorefield Road 

Wellington 6037 

New Zealand 

 

John Doe

C/O 1234 

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

PO Boxes 

John Doe

# 1234 

PO Box 83000 

Wellington 6440 

New Zealand 

 

Alternate methods of addressing your mail. 

Some organisations have specific formats of addressing your mail. You can replace the # with the following examples: Care of (c/o), Suite (ste), Apartment (apt) or member. 

 

IMPORTANT NZ Post Redirection addresses

If you are using the NZ Post Redirection service you MUST put the address in the following format:

 

John Doe

Care of Suite 1234

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

or

 

John Doe

Care of Suite 1234 

PO Box 83000 

Wellington 6440 

New Zealand 

 

If you don't mark the mail as 'care of' with NZ Post they will drop the suite number, and mail will be sent to you with just your name and the street address or PO Box address.  This means that you could be charged the badly addressed fee.

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