How to use Parcel Collect

Despite the name, it is not just for parcels. Parcel Collect is an NZ Post service which allows you to collect your mail from 180 participating retailers. Locations include NZ Post Retailers (these are often bookshops, pharmacies, dairies etc.), CourierPost Depots, participating Countdown supermarkets and Z Energy stations.

You can send mail to a Parcel Collect location from within your Private Box account.


1. Select the items you wish to collect. Then click on the Parcel Collect button (it looks like a map pin) 



Note you may be requested to allow the Private Box access to your location. This will help the website to suggest the best location.


2. Pick the location that will work best for you and click the "Choose" button.


3. Confirm the Receivers Name & if you would like any additional mail added to this bundle should new mail arrive before the bundle is sent. 

Note: The receiver will need to produce photo ID in order to pick up the item.


Once you have completed the steps above, and clicked the "Confirm" button, the mail will show as queued to be sent. 



When the mail is sent to the Parcel Collect location you will receive an email from Private Box with the tracking number. 

Note that Private Box cannot notify you when the parcel is ready to collect, as this is administered by NZ Post. To check if a parcel is ready to collect, you can use the tracking number provided and NZ Post's tracking tool to see if the item has arrived at the collection destination.

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