Options for collecting mail

There are a number of ways to collect your Private Box mail in New Zealand:

  1. Private Box Ltd mailroom Wellington: Collect your mail from the Private Box mailroom in Johnsonville.
  2. Parcel Collect: Use the Parcel Collect service to forward your mail by courier to a nearby collection point. 200+ locations to choose from.
  3. Poste Restante: Forward your mail by courier to select NZ Post branches using the Poste Restante service. 17 Post Shop branches participating. 
  4. Counter Delivery: Register for Counter Delivery at a participating NZ Post outlet and forward your mail there by courier. 400+ locations.

Parcel Collect, Counter Delivery & Poste Restante - what is the difference?

Parcel Collect

Despite the name, it is not just for parcels. Parcel Collect is an NZ Post service which allows you to collect your mail from 200+ participating retailers. Locations include NZ Post Retailers (these are often bookshops, pharmacies, dairies etc.), CourierPost Depots, participating Countdown supermarkets and Z Energy stations.

You can send mail to a Parcel Collect location from within your Private Box account. See How to use Parcel Collect

The benefit of Parcel Collect is that you get an email notification once your item has arrived and is ready for collection.

Poste Restante

Poste Restante is available at select NZ Post Post Shop branches. Your mail & parcels can be forwarded to participating branches so you can collect it from the counter.

You can see which branches Poste Restante is available at on the NZ Post website.

Note storage fees apply at the branch if mail is not collected within 7-days of delivery.

Counter Delivery

Some NZ Post outlets offer counter delivery service which can only be set up by visiting the NZ Post outlet in advance in person and registering with Photo ID.  See more about Counter Delivery on the NZ Post website.


Of the three options above we find that Parcel Collect is the most reliable and easy to use.

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