Completing a Video Call

We need to meet our customers as part of our identity verification process which Private Box is required to complete for our compliance with New Zealand's Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

To make things as easy as possible meetings can be done by video call or by visiting our office in Wellington, New Zealand. 

Most people complete a video call, which only takes 2-5 minutes. 

The call is a great chance to meet some of our fantastic team, make sure that you've got your account set up correctly, and ask any questions you might have. 

How it works

  1. Make a booking
  2. Call us at that time 
  3. That's it!

Make a booking

You can book a time with our staff for your video call here.

Bookings are for 15 minutes, but calls usually do not require this full amount of time.

We have appointment times available over a 12-hour range, which works for most time zones. But if you can't find an appropriate time, please get in touch with our team at with information of your required time zone.

Calling us

Once it is time for your appointment, please initiate the call or send a message to our staff, to show our staff that you are there and available for the call.

Video calls can be made via Gruveo, Skype, Google Hangouts or Apple Facetime. Below is more information on each service so you can choose the one that best suits you.

Service  Features  Computer Android devices iOS devices How to call Private Box

No account required

Works in most internet browsers

Works well with Chrome, Firefox & Opera browser

Doesn't work well with Safari browser & macOS

See: Gruveo supported systems

Works well in Chrome or default browser Requires an app Click this link to start a call:
Skype Requires a Skype or Microsoft account Works in internet browsers or computer app Requires an app Requires an app Send contact request to our Skype account: PrivateBoxNZ
Google Hangouts Requires a Google account Works in internet browsers Requires an app Requires an app Use email address of the team member you're meeting is with.
Apple Facetime Requires an Apple device & Apple ID Only on Apple computers Doesn't work on Android Native to iOS Contact team member you're meeting is with for the Apple ID to contact.

Still have more questions? Check out our FAQ on identity verification

Have more questions? Submit a request