Providing a Selfie Video or Completing a Video Call

We need to meet our customers as part of our identity verification process which Private Box is required to complete for our compliance with New Zealand's Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

To make things as easy as possible meetings can be done by providing a selfie video, completing a live video call or by visiting our office in Wellington, New Zealand. 

Most people provide a selfie video.  You can record your video at any time that is convenient to you, which makes it much easier as you will not need to take our open office hours into consideration.

Otherwise, you can do a video call.  The call is a great chance to meet some of our fantastic team, make sure that you've got your account set up correctly, and ask any questions you might have.  The call itself will only takes 2-5 minutes. 

How to do a selfie video

  1. You can get activate the video recording option by following this link.
  2. Record your video.  We just need you to meet the following requirements:
    1. Look straight at the camera.  Please do not wear a hat or sunglasses.
    2. State your full name.
    3. State that this video is for your Private Box application.
  3. That's it!  Once the video has been uploaded, our staff will take care of the rest.

How to do a video call

  1. Make a booking
  2. Call us at that time 
  3. That's it!  Our staff will take a screenshot during the video call to comply with our requirement to show that we have met you.  They will be able to complete the verification for you after that.

How to make a booking with our staff

You can book a time with our staff for your video call here.  Just click the little icon that looks like a camera. 

Bookings are for 15 minutes, but calls usually do not require this full amount of time.

We have appointment times available over a 12-hour range, which works for most time zones. But if you can't find an appropriate time, please get in touch with our team at support@privatebox.co.nz with information of your required time zone.

How to actually do the video call with our staff

Once it is time for your appointment, please initiate the call or send a message to our staff, to show our staff that you are there and available for the call.

Video calls can be made via Gruveo, Google Hangouts or Apple Facetime. Below is more information on each service so you can choose the one that best suits you.

Service  Features  Computer Android devices iOS devices How to call Private Box
Gruveo

No account required

Works in most internet browsers

Works well with Chrome, Firefox & Opera browser

Doesn't work well with Safari browser & macOS

See: Gruveo supported systems

Works well in Chrome or default browser Requires an app Click this link to start a call: http://grv.to/@privateboxnz
Google Hangouts Requires a Google account Works in internet browsers Requires an app Requires an app Use email address of the team member you're meeting is with.
Apple Facetime Requires an Apple device & Apple ID Only on Apple computers Doesn't work on Android Native to iOS Contact team member you're meeting is with for the Apple ID to contact.

Still have more questions? Check out our FAQ on identity verification

Have more questions? Submit a request

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