What happens when an account closes?

When your account is closed, you are no longer using Private Box services.

Closure can happen for various reasons:

1. Our customer no longer needs our services, and closes the account themselves.

There are many reasons that people might want to close their account.  We always appreciate any feedback or suggestions that our customers might have to help improve our services.

The next closures happen after a period of suspension.

Once an account has been suspended, you will receive an email to notify you.  An account will remain suspended for 28 days, after which if no action has been taken, your account will automatically be closed by our system.  Please do contact us if you have any questions about a suspension.  We will always work to assist our customers in any way that we can.

Suspensions can occur for the following reasons:

1. An account has remain unpaid for too long.

If an account remains unpaid, it is considered no longer in use and the account will close automatically after a set period of time.

2. A customer has refused to complete the Identity Verification process.

The identity verification process is all part of our compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

If you do not complete the verification, then we will unfortunately be unable to continue providing you service, and your account will be closed.  This is because there are criminal penalties for Private Box Limited when not complying with this law.

What happens to my mail if my account gets closed?

If you you have mail in your account when your account is closed, then our staff will handle it in the following ways:

Mail that has been scanned will be securely destroyed (as that mail can be considered as having been delivered).

Letters that have not been scanned will be returned to sender (if there are sender details available). If no senders details are available we will hold the mail for 90 days before being disposed of. 

For Parcels, we will contact the original sender to collect the item. If it is not collected within 90 days it will be disposed of. 


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