Why have I been charged a 'badly addressed' penalty?

There are a few reasons that a badly addressed fee could be charged.  

Suite Number missing, incomplete or wrong

On our standard Personal and Business plans you get a unique sorting number, which we call a ‘suite’ number when we refer to it.  The use of this number ensures we can identify your mail as yours.

We have a full article to explain the proper use of your suite number.  Please be sure to take a look and see the options you have to format your address and make your suite number visible.

As an example, a customer has signed up for an account with Private Box and has the following address:

---

John Doe

Suite 1234

24B Moorefield Road 

Wellington 6037 

New Zealand 

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The above customer will be charged a badly addressed fee if his mail is addressed in the following ways:

 

Missing suite number

John Doe

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

Incorrect suite number

John Doe

Suite 1324

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

Incomplete suite number

John Doe

Suite 124

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

Postal address incorrect

If you have mail sent to Private Box, but you have used the wrong postal address you can be charged a badly addressed fee - even if your suite number is correct.  When the postal address used is wrong there is a very high chance the mail may not even be delivered correctly to our office.

 

Examples of a badly addressed piece of mail

John Doe

Suite 1234

24 Moorefield Road 

Wellington 6037 

New Zealand 

---

John Doe

Suite 1234

243 Moorefield Road 

Wellington 6037 

New Zealand 

 

I have a named account - why am I being charged a badly addressed penalty fee?

 

On our Premium and Virtual Office plans, you have use of our address and a suite number is not needed on the address.  Premium and Virtual Office are usually used for companies, and will look like this:

 

Acme Limited

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

You must always ensure that your company name is visible on your address.  Without the company name, we cannot identify who the mail belongs to.  Without your company name, it's very highly likely that your mail will just be returned to sender.  This is because it's more likely we won't know who this mail belongs to.

Premium and Virtual Office accounts are more likely to have mail returned to sender rather than have a badly addressed fee.

While it is possible over time for us to collect 'hints' so that we know who your staff members are, this isn't guaranteed.  So if you need mail to be sent to particular staff members you should address your mail with both their name and the company name.  For example:

 

Jack Frost - Acme Limited

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

If we do know that the person above is a staff member of your company, and we don't have any other customers on our database with the same name then you are likely to get the penalty fee if the mail arrives addressed as follows:

 

Jack Frost

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

What to do if you feel a badly addresses penalty has been charged to your account in error 

Every once in a while, sometimes a badly addressed fee can be charged by our staff in error.  Simply send an email to our support staff and ask them.  They'll be able to tell you why the penalty fee has been charged, and if it is found that the penalty was charged in error our staff will be happy to reverse the penalty fee for you.

PLEASE NOTE: You must contact Private Box ASAP if you think you have been charged this fee in error.  We need to be able to look at your mail and check the addresses.  That way, we can confirm if the fee was legitimate or charged in error.  If you have had your mail destroyed or posted and the mail no longer exists here in our office, we have no way to check.

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