How to Close your account

We're always sorry to hear when someone wishes to close their account. If we have done something wrong please let us know so we have a chance to fix it! 

In order to ensure your account is closed in an orderly fashion, and to ensure you are no longer billed for our services, you should send us an email at support@privatebox.co.nz to request account closure.

We always recommend that you close your account when you no longer require our services - if your account is not closed, your account is still considered active and in use, and you will still be considered responsible for any rental and mail processing fees (for example, mail storage) on your account.

If you have unused credit remaining on your account with us at the time your account is closed, that balance will be refunded back to the credit card the payment was made from (minus a $5 bank processing fee).

Please note:  If your account has been closed, and you want to re-open your account again later, there is a $25 re-activation fee.  You'll need to contact us by emailing us at support@privatebox.co.nz or phone us at 0800 122 335 or for international callers, +64 4 831 1333

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