This guide will walk you through manually requesting your mail for destruction.
You can also set up automatic mail destruction after it has been scanned.
When you log into your account, you'll see your Inbox. The Inbox displays all the mail we currently hold for you here in our offices.
In order to request your mail be forwarded, all you need to do is to select the mail you'd like us to forward for you by ticking the appropriate boxes to the left of your mail.
1. These are the boxes you can tick if you only wish to have some of your mail scanned.
2. Simply click this box at the top if you would like to quickly select all of the mail in your inbox at once. This saves you having to click every single letter individually.
Once you have selected the pieces of mail you would like to have destroyed, all you need to do is to select the destroy button, which looks like a rubbish bin.
After clicking the destroy bin, a pop up will appear asking you to confirm your request.
This window will tell you how many pieces of mail you have selected to be destroyed. Simpy click the 'confirm' button to submit your request to our mailroom team.
The pop up window will change to show that our system confirms your request has been successful.
Now on your inbox, you'll see the mail you have requested to be destroyed is now marked as 'to be recycled'.
From this point, there is a minimum 48 hour period before our staff actually process the destruction. During this time, you can contact our staff to cancel the destruction request if you realise you have accidentally requested that the wrong piece of mail gets destroyed.
After it has been processed by our staff, the destroyed mail will no longer be visible in your inbox. From here, you have an additional 7 days in which to contact our staff to rescue any destroyed mail.
PLEASE NOTE: Mail cannot be rescued if it has been longer than 7 days since the mail was processed for destruction.