Why have I been charged a 'badly addressed' penalty?

There are a few reasons that a badly addressed fee could be charged.  

Suite Number missing, incomplete or wrong

On our standard Personal and Business plans you get a unique sorting number, which we call a ‘suite’ number when we refer to it.  The use of this number ensures we can identify your mail as yours.

We have a full article to explain the proper use of your suite number.  Please be sure to take a look and see the options you have to format your address and make your suite number visible.

As an example, a customer has signed up for an account with Private Box and has the following address:

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John Doe

Suite 1234

24B Moorefield Road 

Wellington 6037 

New Zealand 

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The above customer will be charged a badly addressed fee if his mail is addressed in the following ways:

 

Missing suite number

John Doe

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

Incorrect suite number

John Doe

Suite 1324

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

Incomplete suite number

John Doe

Suite 124

24B Moorefield Road 

Wellington 6037 

New Zealand 

 

Postal address incorrect

If you have mail sent to Private Box, but you have used the wrong postal address you can be charged a badly addressed fee - even if your suite number is correct.  When the postal address used is wrong there is a very high chance the mail may not even be delivered correctly to our office.

 

Examples of a badly addressed piece of mail

John Doe

Suite 1234

24 Moorefield Road 

Wellington 6037 

New Zealand 

---

John Doe

Suite 1234

243 Moorefield Road 

Wellington 6037 

New Zealand 

 

What to do if you feel a badly addresses penalty has been charged to your account in error 

Every once in a while, sometimes a badly addressed fee can be charged by our staff in error.  Simply send an email to our support staff and ask them.  They'll be able to tell you why the penalty fee has been charged, and if it is found that the penalty was charged in error our staff will be happy to reverse the penalty fee for you.

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